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Search results for “Guest Insights”
Unspoken truths: canceling and re-booking for a better rate
11/14/2017
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5:49:55 PM
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There have been reports of many guests canceling and re-booking their hotel rooms to achieve better rates, so how does this impact hoteliers and what can they do about it?
ITB Asia: Connecting global tourism brands and Chinese millennials
11/01/2017
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2:44:01 PM
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About 150 executives from Ctrip, Meituan Travel, Shiji, Maritim Hotels, Hotelbeds, Saber, Yearth Group and other enterprises have shared insights into Chinese outbound tourism and marketing technologies.
HeBS hotel marketing: Creating a data-centric personalized approach
08/11/2017
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4:08:16 PM
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HeBS Digital releases a report for hotel digital marketing which illustrates a data centric personalized marketing approach and conclude some of its best practices and cases.
Could Google become the dominant force in hospitality?
08/23/2017
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3:09:53 PM
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Google and Booking know more about the customer than hotels do. However, the cost, time and resources a hotel can put into this versus what Google can do is a David-Goliath scenario.
InterContinental Hotels Group institutes a 24-hour cancellation policy
07/26/2017
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10:27:29 AM
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IHG announced it will move the majority of its hotels to a 24-hour cancellation policy beginning this month. Guests will have one day prior to arrival to cancel their reservations without penalty.
Four ways for hotels to engage guests on social media
07/01/2017
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6:42:58 PM
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Medallia's research suggests hotels that responded to more than half saw an increase in NPS and outperformed local competitors in TripAdvisor ratings and even saw a 6% increase in occupancy.
Key takeaways from the concluded 2017 China Hotel Marketing Conference
06/13/2017
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10:41:12 AM
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The 2017 China Hotel Marketing Conference co-hosted by TravelDaily China and ChinaTravelNews focused on “Reshaping The Experience” has successfully concluded in Shanghai. Here’re some key takeaways from the event:
Expedia lets hotels highlight local landmarks and experiences
06/14/2017
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3:29:48 PM
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Expedia is enabling hotels to create a list of local experiences and landmarks by POI tool, which helps hotels compile and customise a list of up to 10 nearby things.
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